An iron stand for Shabbat candles with an engraved inscription

Thank you for shopping with us! We want to ensure that your experience is as smooth and enjoyable as possible. Please take a moment to review our shipping policy.

Shipping Destinations: We proudly offer international shipping to customers worldwide, including Israel. No matter where you are, we strive to deliver our products to your doorstep.

Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times: Shipping times vary depending on your location and the shipping method chosen at checkout. We offer standard and expedited shipping options. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

• Standard Shipping: Estimated delivery time is 7-21 business days.
• Expedited Shipping: Estimated delivery time is 3-7 business days.

Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and the destination address. We strive to provide transparent and reasonable shipping rates.

Customs and Duties: International customers are responsible for any customs and import duties that may be applied once the package reaches its destination country. These charges are beyond our control and are the responsibility of the customer.

Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking information.

Shipping Partners: We work with reputable shipping carriers to ensure the safe and timely delivery of your order. Our shipping partners may include [List of Shipping Carriers].

Shipping Restrictions: Please be aware that some products may be restricted from shipping to certain countries due to local regulations. If your order is affected, we will notify you promptly and provide assistance in finding a suitable solution.

If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at [your email address] or through our Contact Us page.

Thank you for choosing us! We appreciate your business.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our return policy below.

Returns: You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We cannot accept returns for products that have been used or damaged.

Return Process: To initiate a return, please contact our customer support team at [your email address] or through our Contact Us page. Provide your order number and details about the product you would like to return. We will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
• If rejected, we will provide you with an explanation and discuss any available options.

Exchanges: If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team to arrange for a replacement.

Refund Exceptions: Certain items are not eligible for return, including [list any specific items or categories that are non-returnable].

Missing or Lost Packages: If your order is missing or lost in transit, please contact our customer support team, and we will work with the shipping carrier to resolve the issue. We may offer a replacement or refund based on the circumstances.

Contact Information: If you have any questions or concerns about our return policy, please contact our customer support team at [your email address] or through our Contact Us page.

Thank you for shopping with us! Your satisfaction is our priority.